Complaints Policy

The Prestige Flooring Co. aims at all times to provide high quality products and service which meet your needs and expectations. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our service remains at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with our company.

If you are not happy with any aspect of the product or service we have provided, please either call us on 01932 866087 or email us at with full details of your complaint.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. We will investigate your complaint properly and give you a full response within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.